The study aims to identify the reality of the application of the principles of total quality management in the Khafji Joint Operations Hospital (Aramco) in the field of employees and its relationship to job satisfaction. This study used the analytical descriptive statistics method. The study also applied the sampling method, where a sample size of 139 was selected from the study population working at Khafji Joint Operations Hospital (Aramco). A questionnaire was designed to collect data, and statistical tests that fit with the nature of the subject were used to reveal the content of the relationship between the study variables in order to reach accurate and clear results.
The study found a set of results, the most important of which are: the presence of a medium degree of satisfaction among the employees of the Khafji Joint Operations Hospital (Aramco), and the presence of a statistically significant relationship between the independent variables (worker training, employee involvement, and support for senior management) and the dependent variable (job satisfaction). There are differences in the employees’ attitudes towards the reality of the hospital management’s practice of total quality in the field of workers according to the gender variable in favor of males, while there are no differences in the employees’ attitudes towards the reality of the hospital management’s practice of total quality in the field of workers according to the variables (age, educational level, years of experience, field of Function).
Based on the results of the study, the researcher recommends a set of recommendations, the most important of which are: The necessity of paying attention to the application of the dimensions of total quality management and focusing on the dimensions most important and affecting job satisfaction. And the need for senior management to clarify in any organization the importance of applying total quality management to performance for all employees from the top of the ladder to the bottom, this called for raising the level of performance and thus facilitating a comprehensive process of quality. Work to take care of workers and satisfy them in various ways. Work to increase training courses in the field of total quality for all workers and raise their awareness of its importance in improving the level of performance and raising production, and allowing the worker to participate in meetings and giving him responsibility for decision-making.